Refund policy

Our refund policy applies to all transactions made through our website at www.overshadecollective.com.

If you receive a product that is defective or damaged, please reach out to our Customer Service team at customerservice@overshade.com within 14 days of receiving the item. Please include visual documentation for us to assess the issue. In cases of non-delivery within the specified time frame, please contact us as soon as possible. Our refund policy does not cover damages caused by misuse, neglect, or wear and tear from personal use. Refunds or replacements are only applicable for manufacturing defects reported within 14 days of purchase.

To initiate a refund, follow these steps: contact our Customer Service team with your order number and a detailed explanation of the issue. Our team will review your request and respond within 3 business days with further instructions. Once approved, refunds will be processed within 3 business days. The actual time for the refund to reflect in your account may vary depending on your payment method.

If you wish to cancel an order, please contact us as soon as possible, though cancellations may be subject to the status of your order.

We reserve the right to update or modify this Refund Policy at any time without prior notice, and any changes will be effective immediately upon posting on our website. If you have any questions about our Refund Policy, feel free to contact us at customerservice@overshade.com

These terms are current as of November 2024.